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Message 1 of 10 (242 Views)

Dell WiFi

Hi,

Strange one here. Just got a new Dell XPS 13. Shortly after getting it my works WiFi kept switching off. After Virgin changing my router twice, so now on the third one, I discovered that it only does this when I switch on my new Dell laptop. The strange thing is the laptop works fine at home with no issues and that's Virgin media too. All other devices work fine at home and at work. It just seems as if the laptop and the works router don't want to know each other. I've been onto Dell and they have updated all the drivers remotely and its still doing it. Any suggestions?

 

Thanks

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Message 10 of 10 (225 Views)
Helpful Answer
confirmed by wkane
‎24-03-2017 11:12

Re: Dell WiFi

There are reports on Dell forums of the Killer wifi card causing problems. I have a Dell with an Intel card and have not seen any problems.

See where this Helpful Answer was posted


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Well-informed
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Message 2 of 10 (211 Views)

Re: Dell WiFi

[ Edited ]

Be interesting to know why wifi from certain devices kills the hub as others have had the same problem.

About the only thing you can check is that you haven't set a static ip address that clashes with anything.

Might be worth trying to force the connection to either 5ghz or 2.4ghz if the Dell 

Also if the Hub is set to 40Mhz wide try changing it to 20Mhz.

interestingly if you do a search other people with Dell Xps's have had it kill other non virgin router connections.

this may be of interest

Dell XPS 13 9360 Wifi disconnection and router AP crash Issues

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Message 3 of 10 (197 Views)

Re: Dell WiFi

Thanks for your reply. Had a read through the the forum link. Seems to be two problems., disconnecting from wifi and crashing wifi. Mines is crashing wifi. Dell are sending out an engineer to replace the wifi card with a different one. Hopefully that should fix it.

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Message 4 of 10 (179 Views)

Re: Dell WiFi

 


lomofo wrote:

Hey!!

Don't worry there is none of any hardware problem. Its a software problem. Your issue is simply fixed by updating network drivers. If you are newbie to dell wireless connection setup and installing/ downloading wifi drivers then you may use Dell XPS 13 Manual and follow all steps given in it. 


Thanks lomofo,

 

Dell remotely updated all the drivers but still no joy. The engineer is coming out to replace the WiFi card, so hopefully that helps.

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Superuser
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Message 5 of 10 (172 Views)

Re: Dell WiFi

I take it your Works wifi is from a Hitron CGNV4. (The Curren VMB Hub). 


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Message 6 of 10 (168 Views)

Re: Dell WiFi

It is indeed?
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Message 7 of 10 (165 Views)

Re: Dell WiFi

The only thing I can come up with is to try the different settings for the Wireless Mode. Default is b/g/n. Try G only (though will limit your speed). I have a CGNV4 myself but don't use the Wifi as I have 5 Static IPs on my service.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Message 8 of 10 (166 Views)

Re: Dell WiFi

Thanks, I'll give it a go.
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Message 9 of 10 (136 Views)

Re: Dell WiFi

Quick update. The Dell engineer came out today and replaced the WiFi card with an intel one. Apparently the "killer" wifi card, if that's the correct name, has issues with various routers. All seems to be working fine now. The engineer said this was only the second time he had seen this. 

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Message 10 of 10 (226 Views)
Helpful Answer
confirmed by wkane
‎24-03-2017 11:12

Re: Dell WiFi

There are reports on Dell forums of the Killer wifi card causing problems. I have a Dell with an Intel card and have not seen any problems.