I have just had a call from "Kevin" in India claiming to be from BT technical support. He says that Virgin broadband still uses BTconnections and these have been compromised by a security breach that will compromise my laptop and bring my broadband down if I do not follow his instructions.
I told him where to go but just wanted to check that.
a. does Virgin broadband still rely on BT for part of the connection?
Had a load of these calls a few weeks ago. Last one I had I thought I'd have a bit of fun and played along.
He spent ages telling me do this and that and eventually to go to a website to download a file (remote desktop thing), must have been on a good 20 minutes by now. Told him my browser said no network connection available. So he went through it all again, then I said "Sorry, it's still not working, does my router need to be turned on to do this?" He started again, but I'd got bored by then, so I told him I knew exactly what he was up to and called him a few choice names at which point he hung up. Kept me amused for a bit and wasted his time.
I have a BT line, my number is ex directory and it has only ever been given to close friends. How did they get it? Telecoms companies have Indian call centres, he called from India. Makes you wonder how secure your information is when you deal with these call centres.
They simply randomly call blocks of numbers in the UK which can include ex-directory, ... your's just happened to come up.
Yeah, we've had them call in to my work - they worked their way through the whole building as they did the block of numbers incrementing by one each time - that was a fun 30 minutes or so as each person took turns to answer their phone extension and was challenged to give ever more humorous responses to the scammers!
Think back to how the converstation started, I think he adapted his scam on the fly.
I'm guessing they start of by saying they are "Kevin from BT" as BT are the dominant ISP in the UK, when you replied you are not with BT, then he adaped his opening gambit to what you heard. In a simular vein, they rang up a friend of mine on VM, daughter picked up and they said they were from BT. When daughter handed phone to Dad, Dad said he was with VM and the said daughter misheard them and said they were actually from VM.
Usually they just laugh and hang up as they know they have been rumbled.