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Wizard
unhappy_user
Posts: 141
Registered: ‎23-03-2010

Xl TV package and HD channels

Do new subscribers to XL tv packages get a V HD box as standard?

If not how does on receive the HD channels that are advertised as part of the package?

 

If new customers get HD channels then why are existing customers charged to get a V HD box?

 

Note I do not mean the V+ HD box.

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Superuser
BenMcr
Posts: 12,590
Registered: ‎11-08-2009

Re: Xl TV package and HD channels


unhappy_user wrote:

Do new subscribers to XL tv packages get a V HD box as standard?


No

 


If not how does on receive the HD channels that are advertised as part of the package?


You would need a V HD or V+HD box - which is mentioned whenever the HD channels are 
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I work for Virgin Media - but all opinions posted here are my own
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Wizard
unhappy_user
Posts: 141
Registered: ‎23-03-2010

Re: Xl TV package and HD channels

[ Edited ]

Acording to:

http://allyours.virginmedia.com/websales/product.do?id=21

 

It states:

"Keep up to date with all the latest sport on ESPN HD, included for FREE!"

 

So how do you get ESPN HD for FREE without a V HD box. Misleading advert? ASA?

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Superuser
BenMcr
Posts: 12,590
Registered: ‎11-08-2009

Re: Xl TV package and HD channels

Once again, thank you for your assistance in highlighting a missing disclaimer. I shall be sure to request it's clarified ASAP
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Wizard
unhappy_user
Posts: 141
Registered: ‎23-03-2010

Re: Xl TV package and HD channels

How much do I get paid for proof reaading Virgin Media Literature?

These Issues are Missleading and break several regulations. This is not good!

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Superuser
BenMcr
Posts: 12,590
Registered: ‎11-08-2009

Re: Xl TV package and HD channels

I'm sorry that you feel that way.

 

All of the issues you have raised have been escalated to the appropriate teams for resolution as soon as we are able to do so.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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