Where can I get a remote control? Mines stopped working properly

[dakk66]

I have a Samsung SMT-2110C V box and our remote control has worn out with age, the ok button isnt working now which makes it difficult to use. Its the original we got with the installation when we joined Virgin Media.

Can someone tell me where I can get a new one or is there a number that I can call?

[dakk66]

I have a Samsung SMT-2110C V box and our remote control has worn out with age, the ok button isnt working now which makes it difficult to use. Its the original we got with the installation when we joined Virgin Media.

Can someone tell me where I can get a new one or is there a number that I can call?

[Brian_J · Accepted solution]

Hi dakk66,

I have ordered you a new remote control, please allow 7-10  days to receive in the post.

Thanks

[dakk66]

thanks very much for your help

[dakk66]

Thanks for sending the new remote out so quickly.

However it does not work. The batteries are correctly inserted and the red light is showing on the remote control when the buttons are depressed but the box does not seems to be picking up any signal.

We have a Samsung SMT-2110c box which is still working  with the old remote ..(minus the ok button which was the reason for the replacement) so it doesn't seem to be an issue with the box. I have been sent a VM10GTWUE remote and have noticed from reading down the boards that there are others with issues with this new remote also.

Can you help please.

Dakk

[dakk66]

Bumping for assistance

[Laura_S]

Hi dakk66,

Sorry your post must have been missed.

Can you click on the link below and confirm what remote you have been sent as not familiar with the serial number you've provided:

Virgin Media Remote Control Codes

Regards

[dakk66]

We have been sent type 12

Dakk

[dakk66]

AGAIN

bumping for assistance..Please can someone deal with my query as I am getting totally frustrated now!!!!

Dakk

[Robert_W]

Hi dakk66,

Silly question, are the batteries in the right way around!

I only ask because on that remote the springs make it look like the batteries both go in the same way around, whereas they actually go head to toe.

If they are in correctly we'll try ordering 1 more before we end up sending a technician.

Cheers

[dakk66]

Thanks for getting back to me.

I did state in my above reply that the batteries are correctly inserted!! I take it then that it is the correct remote for my box???

I would appreciate it if you could send me another remote ASAP as at the moment I cannot access half of the services available as the ok button is crucial to most features.

Getting rather narked off at the moment to be honest!!

Dakk