Warrington area

[Datura]

I've been without Tv (tivo & v+) & broadband since yesterday morning. The services came back briefly yesterday evening but then died a death after about an hour.

I rang your call centre only to be told they knew there was a fault & it would be fixed by morning. I've just checked your website which says this fault won't be fixed until 10pm tonight and nothing about losing all signal for all channels. It also says nothing about losing my 60meg broadband . .Come on Virgin get your act together and update your website so it displays accurate information & sort this problem out.

[Datura · Accepted solution]

Just phoned to find out what was going on & to point this out to them & got through to India where i was promised a £20 credit to my account. I then phoned back to check this had been applied as she (zena) seemed eager to get me off the phone & surprisingly had only put £2 credit on my account. Im now arguing with Glasgow call centre ( Kerr agreed to get his manager to call me back within the hour). As they are now saying that despite me being promised this by Indian call centre staff i won't be getting it.

[Datura]

Retentions have given me the credit, but your 08005610061 number is saying there are no faults in the area & no one can give me a fix time or accurate information on this fault

[KeyserSoze]

To be fair £20 sounds way over the odds - do you pay £20 per day for your package?  You should get roughly the total of your package divided by 31 days X the amount of days that youve been without service.