on 17-01-2011 19:51
My standard Virgin Media (non V+) is stuck on the AP52 error which I have read means the box is dead. Is this a correct diagnosis and if yes, will I need an engineer out?
on 17-01-2011 20:11
AP52 is usually a failure with the cable input (white cable that screws into the back on the box).
If that is in and secure then it will require an engineer to visit.
Can you check and let me know.
on 17-01-2011 22:20
I turned the box off, tightened the coax at both box end and wall plate end. I then turned it on again. It sat on NIT for 15 minutes or so, then went to AP52 again. It is still stuck there.
on 18-01-2011 10:46
I'm having trouble locating your account.
Can you please select my name and send me a Private Message with your house number and postcode so I can locate your account.
on 18-01-2011 10:47
Thanks for confirming your service has returned, glad it's OK now.
on 18-01-2011 10:51
I've checked and there are currently no area faults affecting you.
Can you please confirm if you still have a fault.