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Padawan
Andrew125
Posts: 64
Registered: ‎06-10-2011

VOD + ON DEMAND NOT WORKING IN AIRDRIE, LANARKSHIRE AREA. [ML6]

My VOD & On Demand is not working at all in my area, which is Airdrie Lanarkshire (ML6).

It's been off now for the last 4-5 days, what's going on?

 

It's a little bit stressful, considering I'm absoloutely chocking to watch a documentary about this 2012 doomsday stuff On Demand lol.

 

Can someone from VM help me out here, please? :smileyhappy:

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My Virgin Media Package: XL 30 MEG Broadband, XL TV with 2 Tivo's + 1 V HD Box and Talk Unlimited Phone Service with a £5 a month Sim only contract.
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Padawan
Andrew125
Posts: 64
Registered: ‎06-10-2011

Re: VOD + ON DEMAND NOT WORKING IN AIRDRIE, LANARKSHIRE AREA. [ML6]

Catch up tv is also not working too.

___________________________________________________________

My Virgin Media Package: XL 30 MEG Broadband, XL TV with 2 Tivo's + 1 V HD Box and Talk Unlimited Phone Service with a £5 a month Sim only contract.
Please use plain text.
Boffin
LesleyChenard
Posts: 420
Registered: ‎14-12-2011

Re: VOD + ON DEMAND NOT WORKING IN AIRDRIE, LANARKSHIRE AREA. [ML6]

Hi Andrew125,

Unfortunately I am unable to obtain your details via the forum at the moment. Please could you send me a PM with your address, postcode & telephone number & I will look into what is happening with the On Demand for you.

Regards.

Lesley Chenard
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?
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Padawan
Andrew125
Posts: 64
Registered: ‎06-10-2011

Re: VOD + ON DEMAND NOT WORKING IN AIRDRIE, LANARKSHIRE AREA. [ML6]

PM'ed you Lesley.

___________________________________________________________

My Virgin Media Package: XL 30 MEG Broadband, XL TV with 2 Tivo's + 1 V HD Box and Talk Unlimited Phone Service with a £5 a month Sim only contract.
Please use plain text.
Boffin
LesleyChenard
Posts: 420
Registered: ‎14-12-2011

Re: VOD + ON DEMAND NOT WORKING IN AIRDRIE, LANARKSHIRE AREA. [ML6]

Hi Andrew125,

I cannot find a known outage for VOD at your specific location. Can you confirm that both your stb's are affected, and do either of them have flashing online\heartbeat light? Do you get a specific error message\number when trying to view anything?

Regards,

Lesley Chenard
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?
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Padawan
Andrew125
Posts: 64
Registered: ‎06-10-2011

Re: VOD + ON DEMAND NOT WORKING IN AIRDRIE, LANARKSHIRE AREA. [ML6]

Both boxes have no VOD and have flashing Green Lights for the VOD connection. An error message also shows saying NO NETWORK CONNECTION aswell at the top of the Tivo Home Menu.

 

It's been like this for a few days now.

___________________________________________________________

My Virgin Media Package: XL 30 MEG Broadband, XL TV with 2 Tivo's + 1 V HD Box and Talk Unlimited Phone Service with a £5 a month Sim only contract.
Please use plain text.