this has been getting steadily worse and come friday it reached a pinnacle of woefulness.
the V Box is unresponsive, doesn't change channel, doesn't go to home, doesn't provide any information. channels need to be typed in and then you have to wait 30minutes for the box to recognise that something has been done. have all the packages which is a waste of time since i can't watch them.
the internet is running at a fraction of the speed that we are paying for. so what is the point of paying for a faster service if you get the benefits of someone paying 1/5 price.
on the plus side virgin finally fixed our phone line after 18months of it not working - but it's OK because they were quite happy to bill us for that 18month period and constantly refer you to different departments when you raise teh issue or the classic - cut you off when you are on hold! v.professional.
i expected greater professionalism from a company such as Virgin but i now i understand the ramshackleness of their organisation, no care for customer quality, i.e. they're quite happy to falsely provide a service then over subscribe it so theres no point in paying for it.
but its ok because now i'm stuck with a tv subscription that pays for all move's and sports events but insists that you watch just the one channel - which is probably free on freeview.
before you ask, the box has been turned on and off repeatively, the cables are tight, oh and we had an engineer who came over for 5 minutes and then declared that he finishes at 4. nice of him to come over to tell us that. otherwise it may have been a waste of booking time off work.
who employs these people!!!!!
