on 08-02-2010 16:52
this has been getting steadily worse and come friday it reached a pinnacle of woefulness.
the V Box is unresponsive, doesn't change channel, doesn't go to home, doesn't provide any information. channels need to be typed in and then you have to wait 30minutes for the box to recognise that something has been done. have all the packages which is a waste of time since i can't watch them.
the internet is running at a fraction of the speed that we are paying for. so what is the point of paying for a faster service if you get the benefits of someone paying 1/5 price.
on the plus side virgin finally fixed our phone line after 18months of it not working - but it's OK because they were quite happy to bill us for that 18month period and constantly refer you to different departments when you raise teh issue or the classic - cut you off when you are on hold! v.professional.
i expected greater professionalism from a company such as Virgin but i now i understand the ramshackleness of their organisation, no care for customer quality, i.e. they're quite happy to falsely provide a service then over subscribe it so theres no point in paying for it.
but its ok because now i'm stuck with a tv subscription that pays for all move's and sports events but insists that you watch just the one channel - which is probably free on freeview.
before you ask, the box has been turned on and off repeatively, the cables are tight, oh and we had an engineer who came over for 5 minutes and then declared that he finishes at 4. nice of him to come over to tell us that. otherwise it may have been a waste of booking time off work.
who employs these people!!!!!
on 08-02-2010 18:51
08-02-2010 19:08 - edited 08-02-2010 19:28
What appears to be going wrong here typifies VM woeful standards of service. Something I have experienced and endured for the last 12 months. Resulting in me cancelling an extra telephone line, (because worryingly it was not mine it seems) Downgrading my Broadband to 10 meg (I never got anywhere near 20 meg when it was working that is) and TV (which dropped out from 25/11/09 to 15/12/09 before it was re-connected like the Broadband) and eventually cancelling the TV altogether because I was tired of the incompetence. The remaining phone line (which also failed during this period) and Broadband (which also failed a week after again for about 5 days) may well end up going the same way if there are any further issues. It's all on probation. This started out as what was known as the VIP service. Some VIP!
There are other issues such as a V box incident which tripped a RCD leaving the fridge and freezers unpowered fortunately only for 4 days before we came home to resolve issues. A nightmare of 12 months we never want to experience ever again. So Sky which we never had a problem with is back for TV and may even get the rest.
Admittedly, we have been finacially compensated and quite rightly so, but that does not make the errors right. And can never rectify them.
on 14-02-2010 06:19
hi sorry i know this is out side the point but im a spark all ways advise the fridge or at least kitchen ring to be on its own rcbo would not cost must could be less than restocking the fridge.