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Emerging Talent
zzz999zzz
Posts: 6
Registered: ‎19-02-2011

TiVo box making loud hum

Hi,

 

I had a TiVo box installed last week, which I'm really enjoying so far.  There is one problem with it though...

 

It has been making a loud hum/ buzz since installation which I don't think can be right.  I've looked elsewhere and people have described it as "silent", also the other boxes I've had from Virgin Media (V+ and VHD) have both been silent.  I can hear the noise above the TV, so not what could be described as "silent"!

 

Has anyone else experienced this?  There are no notes about it anywhere, or instruction on the kind of space it needs (i.e. area required for it to not over-heat).  It does have a small DVD player resting on it, but is in the same situation my V+ was, which I never had any problems with. 

 

Anyone got any ideas of how I can solve this irritating problem without having to get an engineer out?

 

Thanks,

 

Tom

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Expert Opinionator
Champs
Posts: 1,351
Registered: ‎30-10-2010

Re: TiVo box making loud hum

nothing should be sitting on top of it as you can quite clearly see the vents are on top. Also you could try making some little polystryrene feet to put under it as my v+ use to hum when it was in a wooden cabinet and use to hum until I did this.

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L33t h4x0r
Laura_S
Posts: 4,478
Registered: ‎25-03-2010

Re: TiVo box making loud hum

Hi zzz999zzz,

 

As Champs has correctly advised nothing should be resting on top of the TiVo box because it will cause the box to overheat by blocking the vents.

 

Can you please remove the DVD player allow the TiVo box to cool and let us know if the box is still making a noise?

 

Regards

 


Laura_S
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The Sorter
chops
Posts: 678
Registered: ‎02-01-2011

Re: TiVo box making loud hum

The Samsung V+ box has a good design feature using rubber feet that allow a very slight movement and isolate the box from vibration noise passing through to the surface it's placed on.

If the Tivo doesn't have anything similar try placing it on a thin rubber mat such as that sold as anti-slip - matting for car boots etc.

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Proof’s in the Pudding
gravy1
Posts: 389
Registered: ‎29-08-2009

Re: TiVo box making loud hum

a slight hum is normal but it maybe the location of the box causing the sound to be amplified so I agree with above posts... give it space so the cooling fan can slow down and place it on a rubber matt or some rubber pads.

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Emerging Talent
zzz999zzz
Posts: 6
Registered: ‎19-02-2011

Re: TiVo box making loud hum

Thanks everyone for your advice.

 

I've had a play and agree it is definitely caused by the box vibrating.  I will test out some different feet and let you know how I get on...  my first try of a couple of books hasn't worked!

 

Thanks again,

 

Tom

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Emerging Talent
zzz999zzz
Posts: 6
Registered: ‎19-02-2011

Re: TiVo box making loud hum

Hi all,

 

Update on this.  After trying various different DIY feet and speaking to different people I got the box swapped.

 

No difference I'm afraid.  What I don't understand is why the box continues to vibrate when it is switched off.  Only unplugging the power cord makes it stop.

 

Also, my understanding is that there is no fan inside the box, so that shouldn't be an issue.

 

If anyone has recommendations for suitable rubber mats that would be much appreciated.  If that doesn't work I'm going to have to go back to V+.

 

Thanks again for your advice so far,

 

Tom

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Specialist
jonandmarkuk
Posts: 304
Registered: ‎28-01-2011

Re: TiVo box making loud hum

I noticed a hum from the Tivo when I first had it, but now I hardly seem to notice it.

The reason it hums unless the power is unplugged is because it's 'always on' even in standby as it records a buffer of the TV station it's on.

The idea being that if you walk in half way though a program that's on you should be able to have enough buffer to rewind to the beginning.

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The Sorter
chops
Posts: 678
Registered: ‎02-01-2011

Re: TiVo box making loud hum


zzz999zzz wrote:

Hi all,

 

 

If anyone has recommendations for suitable rubber mats that would be much appreciated.  If that doesn't work I'm going to have to go back to V+.

 

Thanks again for your advice so far,

 

Tom


It can only be the hard drive inside that is whirring away continuously making the hum as the psu is a separate brick - they sometimes hum a bit also.

Try a rubber mat from a car accessory shop (Halfords ?) and cut it to size.

Spoils the aesthetics though from VM's design team if all TiVo's end up with an old car mat underneath !!

Or try resting it on a thick telephone directory / yellow pages...........

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Emerging Talent
zzz999zzz
Posts: 6
Registered: ‎19-02-2011

Re: TiVo box making loud hum

It's resting on feet made out of a chopped up mouse mat and cork table mat at the moment, so a car mat would probably be an improvement!

 

Thanks.

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