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Settled in nicely II
bjones371
Posts: 27
Registered: ‎20-11-2011

The Voice UK - Catch Up OD

Doesn't seem to be working for us tonight... Couldn't find it in catch up unless I used search, and when it searched it it said the channel was "BBCOTT" which I haven't seen before. When I try to play it I get "On demand is unavailable" etcetc with fault ref 9001.

 

Any ideas...? Every other week The Voice has been in On Demand > Catch Up TV > All Days. Not showing up in the All Channels > BBC iPlayer route either. Box is a Samsung SMT2100 and I've tried rebooting etc. Other OD shows are fine.

 

Thanks,

 

B

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Whiz Kid II
Andrew_H
Posts: 989
Registered: ‎14-12-2011

Re: The Voice UK - Catch Up OD

Hi bjones371,
Thanks for letting us know. If you have error code 9001, it would mean that specific programme is damaged & will need to be replaced with a working copy.


Could you please retry the episode tonight? If you're still having issues please could you advise us of the date of the episode & I'll ask for the episode to be replaced.



Thanks

Andrew_H
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torchgirl59
Posts: 2
Registered: ‎13-04-2013

Re: The Voice UK - Catch Up OD

We didn't get this weeks episode of BBC  The Voice in catch up at all! 

It simply does not seem to be listed in Saturdays catch up listing - what's happened ?

We are a bit disappointed as we have been watching each week, this happened a few weeks ago with American Idol, the results show went missing-

 

 

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Whiz Kid II
Andrew_H
Posts: 989
Registered: ‎14-12-2011

Re: The Voice UK - Catch Up OD

Hi torchgirl59,
We have had previous issues with The Voice when we've recieved it from the channel provider however they should now be resolved.

We've run a check on the testboxes in Head Office & the episode for Saturday should now be listed.

If you press:

HOME

2 ON DEMAND & CATCHUP TV

1 CATCUP TV

1 ALL DAYS


Scroll to the left to SA 04 (for Saturday 4th May)

And you should see it listed as:

THE VOICE UK (20:05pm) BBC One 1hr 21 mins

If you're still having issues finding it this way then please let us know so we can help you further?


Thanks






Andrew_H
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Superdan
Posts: 1
Registered: ‎16-06-2013

Re: The Voice UK - Catch Up OD

still not showing !

followed the instructions and also done a search and its not listed :smileysad:

any other advice ?

 

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Mat_H
Posts: 608
Registered: ‎29-05-2013

Re: The Voice UK - Catch Up OD

Hi Superdan,

 

Sorry to hear about that!

 

I've just checked On Demand and I've found this Saturdays The Voice UK.

 

I found it under catch up TV and moving back to Saturdays schedule.

 

Can you check for me to see if this is still not showing for you? Rebooting your box should get this all displayed correctly.

 

Thanks :smileyhappy:  


Mat
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