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Settled in nicely I
Dragonis
Posts: 22
Registered: ‎11-07-2011

Signal problem with Virgin Cable after 10:30pm every day. LS6 area.

Hi,

 

Having massive signal problems with my virgin TV boxes (one downstairs, one upstairs) - after a certain point in the evening (normally 10:30pm, but sometimes as late as 11:30pm) the picture pixellates and the sound keeps cutting on and off. This fixes itself over night, and stays stable and okay until the next evening at the same time. It's absolutely unwatchable during this time, and is completely unacceptable.

 

Youtube footage of the problem: http://www.youtube.com/watch?v=kZMa0TGwWO4

 

Have reseated all cables, reset both virgin boxes, checked for damage etc. and nothing has helped.

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Settled in nicely I
Dragonis
Posts: 22
Registered: ‎11-07-2011

Re: Signal problem with Virgin Cable after 10:30pm every day. LS6 area.

Bump.

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Forum Team
Adrian_H
Posts: 1,252
Registered: ‎14-12-2011

Re: Signal problem with Virgin Cable after 10:30pm every day. LS6 area.

Hi Dragonis,

 

I can see that there is a problem with your signal levels, I would like to send you a tech to resolve this.  Please could you send me a PM with confirmation of your address details.

 

Thanks


Adrian Hayes
Help & Support Forum Team

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