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Making Waves
duncansboots
Posts: 5
Registered: ‎20-11-2010

Set top box keeps shutting down and rebooting.

Hi,

 

Today my set top box has started turning itself off and rebooting itself time and time again. It stays on a channel for a couple of minutes (and does what ive mentioned above), sometimes when rebooting,when the letters/numbers run across the box its freezing, sticking and then restarts counting again.

 

Also if the channel stays on and i use the remote to change it every channel is blank only for it to start all over again.

 

Ive done all the usual checks on the box i.e taking the plug out the wall etc.

 

The name on the front of the box is, 

Explorer 4000 DVB. If that is any help.

 

Thanks for any help.Cheers. Lynn

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The Troubleshooter
Cheryl_L
Posts: 1,607
Registered: ‎25-03-2010

Re: Set top box keeps shutting down and rebooting.

Hi duncansboots,

 

I have just taken a look at the box and it all appears to be OK from here, so we will need to send a technician to take a look at this for you.  I have booked you our next available appointment which is tomorrow 12-4, if you cannot make this please let us know and we will reschedule for you.

 

Thanks

 


Cheryl_L
Help & Support Forum Team


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Making Waves
duncansboots
Posts: 5
Registered: ‎20-11-2010

Re: Set top box keeps shutting down and rebooting.

Thanks Cherl_L, yes thats would be great.

 

I turned the box of through the night and when ive turned it on this morning the problems still there.

 

Thanks once again, Lynn

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