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Making Waves
dinkypanda
Posts: 3
Registered: ‎11-10-2012

Remote not working, red light stuck on

I have an ordinary box and i've changed the batteries in the remote but the red light stays on and won't communicate with the tv, the box controls work ok.....any ideas? thanks

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Superuser
nodrogd
Posts: 4,208
Registered: ‎21-04-2010

Re: Remote not working, red light stuck on

First thing to do is check for any buttons that might have become stuck against the housing on the remote. If they are all free then the remote will need replacing.

Cable customer since 1993. Services: XL TV, Sky Sports & Movies (2xV+), XL Telco, 100Mb BB, Virgin PAYG Mobile
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Making Waves
dinkypanda
Posts: 3
Registered: ‎11-10-2012

Re: Remote not working, red light stuck on

no stuck buttons, tried them all.

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Making Waves
dinkypanda
Posts: 3
Registered: ‎11-10-2012

Re: Remote not working, red light stuck on

still having to use buttons on box, very annoying, can i get a new controller please?

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Specialist
Michael_J
Posts: 207
Registered: ‎21-12-2011

Re: Remote not working, red light stuck on

[ Edited ]

Hello Dinkypanda,

 

I have placed an order for a replacement remote on your account - Please allow 7-10 working days for delivery.


Michael Jones
Help & Support Forum Team

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