Remote control slow to respond to V+ Box

jk1980 · ‎02-03-2010

Firstly, sorry if this has been asked before but I cannot find an answer to my enquiry.

My V+ Box is usually prompt and I am very happy with the Virgin Media service, however, I have one issue.

The use of the remote itself responds fine with the box - only when entering any search function or where letters or numbers are required - say the V+ Box search option or within interactive section . Moving around the interactive section by numbers or arrows and selecting is fine, as only one press is required.

For example - If I wanted to enter the letter C - It gets as far as A and sometimes B and then does not seem to register - it just moves along the entry box, prompting for a new letter. It seems to apply to all buttons.

I have fresh batteries in the remote, is this a remote issue or can something be done at VM end if I ring them? If it is a remote issue VM - please arrange for a new remote to be sent to me. I assume a new remote will be free? VM please confirm accordingly.

I look forward to your prompt reply as always.

Andrew_H · ‎14-12-2011

Hi jk1980,
It can be down to a few things. It can either be an issue with a low input level of signal going into the back of your box (which I've checked & doesn't seem to be the case at the moment). It can also be down to the issue of the remote batteries being low, it can also be down something in the way of the Infra Red IRDA sensor in your box and the remote control itself.

It can also be down to inteference near the box itself (such as an energy saving lightbulb or plasma TV) or an issue with the remote being faulty.

I've ordered a new remote for you free of charge first to find out if this is causing the problem. Please allow a few days for delivery (usually about 5-7 days) & if ongoing please let us know so we can check other avenues.

Thanks

Andrew_H
Help & Support Forum Team