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Fresh as a Daisy
Luzcol
Posts: 1
Registered: ‎02-08-2013
Helpful Answer

Red lights stays on remote

Hi, the red light on my remote is staying on and the remote won't work.

I have changed batteries and checked all buttons aren't sticking.

What else can I do?

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Wizard
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Posts: 117
Registered: ‎02-08-2013

Re: Red lights stays on remote

I might be wrong but it looks like your remote is packed out.... time to get new one...
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Forum Team
Kath_F
Posts: 4,579
Registered: ‎14-05-2013

Re: Red lights stays on remote

Hi Luzcol,

 

It does seem that you will need to have a new remote control. If you give the faults team a call, they will be able to get one sent out for you within 3-5 days :smileyhappy: You can reach them on 151 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.

 

Thanks, 


Kath
Help & Support Forum Team

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