on 02-08-2013 08:44
Hi, the red light on my remote is staying on and the remote won't work.
I have changed batteries and checked all buttons aren't sticking.
What else can I do?
Answered! Go to Answer
on 02-08-2013 13:02
It does seem that you will need to have a new remote control. If you give the faults team a call, they will be able to get one sent out for you within 3-5 days You can reach them on 151 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.