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Fresh as a Daisy
paul_carter
Posts: 2
Registered: ‎22-10-2010

Old Telewest Broadband Box

My box has started to freeze and not work correctly, the picture is terrible

 

will virgin charge to have it changed to a new model?

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Gandalf
Claire_D
Posts: 3,345
Registered: ‎25-03-2010

Re: Old Telewest Broadband Box

Hi

 

No we wont charge for a repair.  If we need to change the box we will do this free of charge.  Would you like me to book an engineer for you ?

 

Thanks

 

Claire


Claire D
Help & Support Forum Team


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Fresh as a Daisy
paul_carter
Posts: 2
Registered: ‎22-10-2010

Re: Old Telewest Broadband Box

Should i ring 150?

 

 

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Gandalf
Claire_D
Posts: 3,345
Registered: ‎25-03-2010

Re: Old Telewest Broadband Box

Hi there

 

I can book you one now if you would like, or you can call 151 for the faults team.

 

Thanks

 

Claire


Claire D
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
Please use plain text.