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Bright Spark
Nicky321
Posts: 55
Registered: ‎15-09-2009

Live Chat to customer services

Whenever I go on VM website, I always get some customer service popping up to chat and help.  Now I need someone to pop up, no one is around?  where is the chat option?

please help,

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Superuser
BenMcr
Posts: 12,797
Registered: ‎11-08-2009

Re: Live Chat to customer services

Chat is on www.virginmedia.com/contact for Billing at present - however it will only show up if there is someone available to chat with
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Bright Spark
Nicky321
Posts: 55
Registered: ‎15-09-2009

Re: Live Chat to customer services

what about chatting about change of services? names etc?

 

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Superuser
BenMcr
Posts: 12,797
Registered: ‎11-08-2009

Re: Live Chat to customer services

Not at the moment - you'll need to phone in for them

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Fresh as a Daisy
jennie23
Posts: 1
Registered: ‎13-06-2012

Re: Live Chat to customer services

I didn't find chat option on the website. I think you are asking about the same as option available on Live2Support.com

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Fresh as a Daisy
Justinet
Posts: 1
Registered: ‎14-11-2012

Re: Live Chat to customer services

Want to make payment to ward my account
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Wizard
Dale_H
Posts: 218
Registered: ‎26-03-2012

Re: Live Chat to customer services

Hi Justinet

 

If you wish to make any form of payment or other billing enquiries you will need to call Customer Services on 150 free from a Virgin land line or mobile or 0845 454 1111.

 

Thanks


Dale Heaven
Help & Support Forum Team


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Fresh as a Daisy
maacushla
Posts: 2
Registered: ‎25-03-2013

Re: Live Chat to customer services

[ Edited ]

HI IM WITH 02 AND WANT TO CHANGE TO VIRGIN SIM ONLY 30 DAY ROLLING CONTRACT AND WISH TO KEEP MY 02 MOBILE NUMBER CAN YOU HELP FRANKIE

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team
Craig_D
Posts: 4,237
Registered: ‎18-12-2012

Re: Live Chat to customer services

Hi maacushla

 

If you can contact us on 0845 6000 789 we'll be able to discuss our Virgin Mobile contracts with you!

 

Hope this helps

Craig


Craig
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

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