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One to Watch
dankety
Posts: 10
Registered: ‎21-04-2011

Ld:30 message. Your digital TV will service start shortly

My V+ HD box is not connecting it says Ld:30 and sometimes Ld:20 with 'Your Digital TV will service start shortly' on the screen.

 

I've tried switching it off and back on but it just does the same thing. All the connections seem to be firm and secure

 

I have only had the service installed one day.

 

It was working yesterday when the engineers installed it, but then I went off to work and when I came back yesterday evening it wasn't working and it is still not working now.

 

Is there anything that can be done? I can't even contact Virgin because I don't have a phone and they don't seem to have an email address.

 

My service status for my area doesn't appear to be showing any disruptions that would affect the normal viewing of my the service.

 

I would really appreciate some help please.

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The Sorter
Luisa_B
Posts: 751
Registered: ‎25-03-2010

Re: Ld:30 message. Your digital TV will service start shortly

Hi,

 

Sorry about the delayed response.

 

I've checked your details, and can't see any issue in the area affecting service.

 

I'm sending you a private message regarding a resolution to this issue. Please check your messages in a few moments.

 

Thanks,

 

 

Luisa B

Help & Support Forum Team
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One to Watch
dankety
Posts: 10
Registered: ‎21-04-2011

Re: Ld:30 message. Your digital TV will service start shortly

Thanks for a response.

 

You have arranged for an engineer due to come out on Monday a.m. to fix the problem.

 

That's my whole Bank Holiday weekend without any TV services. Not happy.

 

One would expect the team at Virgin to bend over backwards to sort out the 'teething' problems for new customers.

 

Let's see how this goes but having read some of the comments on the forums, I won't be holding my breath.

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Mythical
jb66
Posts: 6,584
Registered: ‎08-03-2010

Re: Ld:30 message. Your digital TV will service start shortly

Have you tried holding the down button on the box untill ld14 appears?
No longer registered
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One to Watch
dankety
Posts: 10
Registered: ‎21-04-2011

Re: Ld:30 message. Your digital TV will service start shortly

Hi,

 

Thanks, I've tried that.

 

It flickers, repeats the same message on the screen, goes back up to Ld:40 and then eventually settles on PL:48.

 

I've restarted it several times now and tried it and it's just not working.

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Mythical
jb66
Posts: 6,584
Registered: ‎08-03-2010

Re: Ld:30 message. Your digital TV will service start shortly

Is your Internet working? If so you know that the White cable going into the hub is fine so you could try putting that into your v+ box unless the box is fubared
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One to Watch
dankety
Posts: 10
Registered: ‎21-04-2011

Re: Ld:30 message. Your digital TV will service start shortly

No,

 

I think the box is fubared.  It lasted all of 5 hours!

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One to Watch
dankety
Posts: 10
Registered: ‎21-04-2011

Re: Ld:30 message. Your digital TV will service start shortly

The internet is working, it's the V+ HD box that's broken.

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Fix-a-Lot
Brian_J
Posts: 2,875
Registered: ‎25-03-2010

Re: Ld:30 message. Your digital TV will service start shortly

Hi dankety,

 

You still having this problem?

 

Thanks


Brian_J
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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One to Watch
dankety
Posts: 10
Registered: ‎21-04-2011

Re: Ld:30 message. Your digital TV will service start shortly

Hi,

 

Yes I am having the exact same problem this morning.  Internet is working but my box appears to be broke and I firmly believe my Digital TV service will not start shortly.

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