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Captain Clued-Up
ttyrie
Posts: 938
Registered: ‎20-09-2010

How do you fully cancel all Virgin Media services without phoning up?

Hello,

 

Is it possible to cancel Virgin Media services without going through the farcical of phoning up and waiting on hold for nearly an hour (musical chairs) to speak to someone?

 

I would rather send a letter via recorded delivery detailing my intentions and reasons why, if it's possible can I have the address?

 

I intend to take my Phone & Line Rental to Sky (keeping the same number) and go to an LLU provider for my Broadband such as Sky, BE, Plusnet etc and cancel the TV package as were off to Sky.

 

 

Thanks :smileyhappy:

 

_______________________

I do not work for Virgin Media or any other TV, Broadband or Telephone company.

Virgin Media XL 20mb Broadband Latency


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Brainbox
custardy
Posts: 204
Registered: ‎18-07-2010

Re: How do you fully cancel all Virgin Media services without phoning up?

via the "contact us" section

 

By Post

Complaints
Virgin Media,
PO Box 333,
Matrix Court,
SWANSEA,
SA7 9ZJ

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Captain Clued-Up
ttyrie
Posts: 938
Registered: ‎20-09-2010

Re: How do you fully cancel all Virgin Media services without phoning up?

Thanks for that :smileyhappy:

 

I'll port the number first then send them a letter telling them to end everything immediatly as well as refund us for the remaining months service charges.

 

Better cancel the Direct Debit aswell...

 

_______________________

I do not work for Virgin Media or any other TV, Broadband or Telephone company.

Virgin Media XL 20mb Broadband Latency


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Brainbox
spaced
Posts: 191
Registered: ‎30-01-2011

Re: How do you fully cancel all Virgin Media services without phoning up?

Dont cancel your DD until the very last minute as this is a misconception most people have as an easy way out, it's not as you are contravening the contract regrdless of issues. Personally i would email the CEO. I did, and all my issues were resolved in 2 days.
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Captain Clued-Up
ttyrie
Posts: 938
Registered: ‎20-09-2010

Re: How do you fully cancel all Virgin Media services without phoning up?

Tried emailing the CEO (Twice)... never got a reply... :smileysad:

 

 

_______________________

I do not work for Virgin Media or any other TV, Broadband or Telephone company.

Virgin Media XL 20mb Broadband Latency


Please use plain text.