on 09-12-2011 22:28
This evening around 6:10pm my virgin box suddenly switched off while watching the news on live TV, my TV then decided a few seonds later while the box was booting to also swich off with a loud click.... V box got as far as displaying Ld:20 and I turned the TV on to be greeted with your virgin services will start shortly. as it was stuck I put TV on standby, unplugged Vbox and left it 2 mins, plugged it back in and it got stuck at Ld:20 again. open turning Vbox back on the TV clicked as if comming on, Vbox stuck at Ld:20 again and tv clicked several times so I pulled the plug. Phoned Virgin and they said its a box fault, engineer come somtime monday. due to no TV we went out for a meal and I got back 20 mins ago, put TV to watch a dvd and the TV is just making a clicking sound as if trying to turn on but then fron light (power/standbye) clicks 2 times fast x five flashes, then one long flash followed by a click, then 2 flashes x5 then a loud click again.... V box was connected by HDMI. DVD by scart. Vbox is obviously turned off at wall due to fault but the TV wont play ball! Samsung V+HD Box and Samsung 51" plasma.... Think V+ has killed my telly :-( its only 5 week old! any ideas on trouble shooting this guys???
on 10-12-2011 09:03
The only connections between your V+ box and your TV is the HDMI cable and scart lead which goes to a DVD player, both of these cables do not carry a high electrical current. HDMI cables send electrical pulses so would not be able to damage your TV in that sense. Have your spoken to the manufacturer of your television to find out what this sequence that the TV is carrying out means? It sounds from how you describe it that the TV may be stuck in standby mode. Do you normally just use the standby button to switch the TV on or do you have to press a channel/number button on the remote? The technician that attends on Monday will be able to ensure the V+ box is operating correctly and that the electrical current coming from it is within the correct range.
on 10-12-2011 09:22
We've had a similar problem with our telly, the actual screen flashes and says 'no signal' the majority of the time when you try and switch it on, if it does switch on you can't ever switch it off again as you will have the same problem again - it can take days to get it to come on. We have put our smaller telly from upstairs in it's place and it doesn't have the same problem thankfully although occasionally it has phases of the picture flashing blue for a while.
on 10-12-2011 09:38
You should not be having to face this issue each time you wish to watch TV, do you have your V+ box setup via HDMI cable or scart? If it is set up via scart can you ensure the "TV auto detects scart" is set to on please. The can be found by pressing the following: Home > Settings > Display & audio settings > you should then see the above option. If you are connected via HDMI have you tried using a different HDMI cable to see if this resolves the issue. I can supply you with a HDMI cable if required it will be sent through the post to your home address.
on 10-12-2011 10:57
I have just ordered a HDMI cable for you now, this will probably arrive along with the remote control now. They will both be separately packaged, the order number for the cable is 8562965 for your reference. If you give it a try with the new cable and let us no how you get on.