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Crafty
Mayennaise
Posts: 37
Registered: ‎18-05-2011

HD Drop Off

We seem to regularly lose all our HD channels. They return after rebooting the box - but we are getting fed up with doing this at least once a week!! Why does it happen at all?

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Fix-a-Lot
Brian_J
Posts: 2,875
Registered: ‎25-03-2010

Re: HD Drop Off

Hi Mayennaise,

 

When you loose these channels do you get any error message on the screen?

 

Thanks


Brian_J
Help & Support Forum Team


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Crafty
Mayennaise
Posts: 37
Registered: ‎18-05-2011

Re: HD Drop Off

[ Edited ]

Sorry for the delay in replying - was out last night -No - there are no error messages just a blank screen. It happened the night before last in the middle of a programme. The screen just froze and when we checked a non HD channel to see if the whole system was down, not just the HD channels and then returned to the HD channel, the screen was just black. Strange thing is the programme guide still shows at the bottom of the screen! 

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Gandalf
Robert_W
Posts: 3,171
Registered: ‎25-03-2010

Re: HD Drop Off

Hi Mayennaise,

I've P.M.'d you with appointment details.

cheers

Robert Ward
Help & Support Forum Team


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