Complaint form

[rockpiler]

Hi everyone.  I filled in an online complain form on the 16 July and I have not yet had anyone contact me regarding this.  How long is it likely to take for someone to get back to me about my complaint?  Thanks - Rockpiler

[rockpiler]

Anyone?  Please?

[gregory8391 · Accepted solution]

Best bet is to ring Virgin on 150 and go to Thinking of leaving(Retentions) and explain you complained and no-one is listening to you and they will probably get things going for you.

[effie88]

I am having the same problem i was given an e-mail address from a floor manager, but when i sent the email a failure notice came back. I rang virgin back up for them to tell me that it was no longer in use and directed me to the contact.virgin website but unfortunatley when i put my phone number in, it say this page isnt' working but will be fixed soon. Never know it so difficult to get in contact with a complaints deptartment!!! GRRR

[Andrew_H]

Hi Rockpiler,
I'm sorry about the issues you've been having. Could you please send me a Private Message with the issues you've been experiencing & I'll pass this issue to the relevant teams immediately?



Thanks

[suej1966]

Seems im having the same problem as a few others trying to make a complaint & you do ALL what virgin tell you on the phone then you get fobbed off with excuses...i been waiting for a call back for over a fortnite nite & when i phone back i get told they know nothing bout my previous calls HELP i getting fed up with excuses now 

i wish Virgin would be as nice when you have a complaint as they are to get your business

WHEN VIRGIN SAY THEY GOING TO PHONE YOU BACK WHY DONT THEY????????

[KeyserSoze]

Do you realise that by bumping all of these threads, you are delaying response times for others?

[jr1813]

I am also having problems getting a response to a complaint. I have a reference KMM97359742l5977LOKM that was e mailed to me on the 14/09/2012 but still no actual response to the complaint. I am now looking at going to Sky after 18 years with Telewest/Virgin.

[criso]

I  didn't get a response to my complaint but i did get a follow up asking me to rate how they dealt with my complaint.

Needless to say the scores were on the low side. 

[raypat123]

You will not get a response from them it,s all a show.