on 06-10-2011 11:12
Hi, was wondering if anyone can help, I have an old cable box (not Tivo) and when I want to watch On Demand the numbers for my pin do not even registar, obviously my numbers on my remote are working as I can use to change channels etc but the stars do not even come up when I enter my pin number, also I can't even speak to Virgin as their phone line must take your security password details and my other half has forgotten his password so I can't even speak to an advisor as you can't e/mail them too ~ losing my mind. Most appreciated if someone can help I have rebooted box to see if this helps with no effect and even updated set top card and still no joy. Thanks in advance
Answered! Go to Answer
on 06-10-2011 11:33
on 06-10-2011 20:56
Apologies for the fault.
We send PM's when arranging an engineer visit as this is private info.
I am unable to access your account via your IP address.
If you could send me a PM containg your account/address info, I will take a look for you.
on 19-10-2011 11:50
I have been having exactly the same problem for about three weeks now. I was told it would be fixed by 8 October but there is still a fault. Cannot enter my PIN number for any on demand tv and the whole box freezes and needs to be re-set.
on 19-10-2011 12:00
on 23-06-2012 18:39
Try the default pin: 1234
on 23-06-2012 18:44
My box will not accept the numbers. The stars dont come up or anything. It has become an annoyance as I wish to watch on demand films