on 20-08-2012 21:52
What a descriptive post this is! how is anyone supposed to even know what this box is with its nice flashing red light, is it a modem or a set top box nobody knows as oddly this forum does have specific sections for broadband and television so posting in the relevant section would have given a partial clue.
on 21-08-2012 22:53
on 22-08-2012 14:01
I've taken a look at this and your box is currently 'offline'. Either the box is unplugged/powered down or it has a fault. If the box currently has power, we will need to book you a tech. If you would like me to arrange this for you, please send me a PM with confirmation of your home address.
To send a private message (PM) click on my user name, the on the right hand side click on 'send this user a private message'