on 12-09-2012 19:11
I had Virgin installed about 3 weeks ago. Tivo box in lounge and extra box in daughter's bedroom. However, we have a 3 month old tv in our bedroom which was working fine until Virgin was installed, but we now get no signal on it and have been unable to use it. I phoned Virgin and was told that I would have to have a box installed for every TV I wanted in the house at a further cost of £6.50 per month per box and installation charge of £50! I don't use the TV in 2nd bedroom very much therefore it doesn't justify the extra cost. However, I don't understand why I can't just have normal and freeview channels on our 3rd TV. Can anyone confirm if the information I have been given is correct please?
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12-09-2012 19:14 - edited 12-09-2012 19:17
You would need to identify what the other TV was plugged into when it was working. If it was an outside/roof aerial and it has stopped working since Virgin Media was installed then this shouldn't have happened.
However if it was connected to the Virgin Media cable, then it is correct. Virgin's services should only work when you have a Virgin STB
on 13-09-2012 22:28
Thank you for your reply. The other TV was connected to an outside ariel and was working perfectly until the day Virgin was installed. I have phoned customer services three times, but apart from being told I would need to get another box no other advice was offered. I don't think the customer service operators outside UK understand what I am trying to tell them. Can you offer any suggestions as to what we should try?
on 13-09-2012 22:41
I would try traceing your old aireal cables. It maybe that the VM installer may have used them to install the Box upstairs thoug he should not have as thay have plenty of cable for installs.
I would guess the signel was fed from the aireal socket in your front room to your other TV sets when you had freeview.
on 14-09-2012 08:03
14-09-2012 13:17 - edited 14-09-2012 13:17
The problem is if a virgin engineer comes out and it was joint to do with virgin a call out fee will apply
Except if the install has caused damage to a customer's existing aerial install then that's not the customer's fault and Virgin Media should fix it