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domsumners
Posts: 1
Registered: ‎17-08-2012

8 digit account number

want to switch to ebilling but need a 9 digit number. put a 0 in front of my 8 digit number and it says account belongs to a completely odd email address which none of us have ever seen before. spoke to someone at virgin who had nothing to offer. any suggestions?

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Superuser
BenMcr
Posts: 12,240
Registered: ‎11-08-2009

Re: 8 digit account number

It could be just a record error, you should be able to reset the email address using this https://ebill2.virginmedia.com/ebill2/forgotten-email.jsf
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I work for Virgin Media - but all opinions posted here are my own
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One to Watch
emacomi
Posts: 3
Registered: ‎24-08-2012

Re: 8 digit account number

I have the same problem. This is ridiculous.

They simply want to make it difficult for people to register for E-billing, so they can take the £1.75 on top.

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