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downsey674
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when i try signing into sky 1 says problem with silverlight storage

Cannot sign into sky 1 says problem with silverlight storage. I have uninstalled and re installed still the same

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Re: when i try signing into sky 1 says problem with silverlight storage

Hi downsey674,

 

Thanks for your post and welcome to the forums. 

 

I'm sorry to hear that you are having an issue trying to watch Sky 1. 

 

Are you trying to watch this via TV Anywhere or via the Sky sites?

 

When using TV Anywhere, we don't use Silverlight, we use Adobe Flash so this error shouldn't really come up as it's related to Silverlight. 

 

What browser are you using?

Try deleting the cache, cookies and history. Has this made any difference?

 

Let me know so we can help.

 

Thanks,

Kath_F
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downsey674
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Re: when i try signing into sky 1 says problem with silverlight storage

I am trying to watch on live tv on virginmedia.all other channels work apart from the sky sports. I have cleared history and cache and uninstalled then 're installed but nothing works. Thanks for your help

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Re: when i try signing into sky 1 says problem with silverlight storage

Hi downsey674, 

 

Thanks for coming back to me on this. 

 

As you are watching Sky Sports, this is a different kettle of fish to Sky 1 Smiley Happy

 

With Sky Sports, you will need to have Silverlight on the PC / Laptop. 

 

What is the exact error message you are getting? Make sure you include any error codes too. 

 

What OS are you running on your Laptop / PC? 

What browser are you using too?

 

Let me know so I can help further. 

 

Thanks, 

Kath_F
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