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markallen62
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virgon TV anywhere

I have a Samsung Galaxy S6 & had issues with virgin tv anywhere - is there a fix for this?
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Re: virgon TV anywhere

Hi markallen62,

 

Thanks for your posts Smiley Happy

 

In order to help we'll need to know what sort of issues you are having. 

 

Give us as much details as possible and we can then look into things for you Smiley Happy

 

Speak soon,

Kath_F
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markallen62
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Re: virgin TV anywhere

Hi Kath_F
I installed the Virgin TV anywhere app with no issues - it then requested I log on to my Virgin Tivo box - which I did - but then it flashes up the word 'reconnecting' on a continual loop - I have de installed app a few times and re installed again - making sure I had entered the correct Tivo details - still the same error.
I checked the compatible mobiles & the S6 is not listed??
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Re: virgin TV anywhere

Hi markallen62,

 

Thanks for coming back to us on this. 

 

Apologies for the delay in replying. I've been off over the Christmas and New Years period but am back now and here to help where I can. 

 

Even though the S6 isn't on the supported device list, this doesn't mean that it won't work with TV Anywhere. It just means we've not been able to run full testing on the device. The S6 is still enabled to work with TV Anywhere. 

 

When you say it's asking you to log on to your TiVo® box, is this where you are entering in your My VM details or have you done this in a previous step? 

 

Do you have wifi calling on your device? It's worth making sure this is turned off as we've had some trouble with some Samsung Devices not working when this is on. 

 

Let us know how you get on. 

 

Thanks,

Kath_F
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markallen62
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Re: virgin TV anywhere

Thanks for response - I do have wifi calling switched on - so I will try later with this turned off
Mark Allen
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Re: virgin TV anywhere

Hi Mark, 

 

Thanks for coming back to me on this. 

 

Let me know how it goes after switching the wifi calling off. 

 

I have already raised this up to the team so we're using the wifi calling off option as a work around for now but as soon as we have a permanent fix in place I'll let you know.

 

Thanks,

Kath_F
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markallen62
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Re: virgin TV anywhere

Hi Kath_F
Success - turned wifi calling off and TV Anywhere works fine

Thanks for your help
Mark Allen
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