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Dee844
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virgin go device error

My virgin go crashed and I had to reinstall and now it won’t recognise my device. I’ve tried to delete my devices but it only gives me the option to rename them. I’ve had nothing but problems since I installed the app! Can anyone help me delete the devices? There is no delete option just a pen that u click on then can rename????
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Re: virgin go device error

Hi Dee844,

Welcome to the community.

I am sorry to hear that you're having trouble re-registering the device.  I would like to check this further for you.  I would like to request some details before we proceed.  

I will send you a private message with the details.  Look for the purple envelope icon above.

Collette.


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