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tel10
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tv anywhere

got new tv box v6 tv anywhere working on i pad and i phone working okay for a few days

now not got on too virgin said they would sort out and give me a ring that was two weeks ago still nothing help please

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Re: tv anywhere

Hi tel10,

 

Thanks for your post and apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

In order to help you we will need some more information. 

 

What errors are you getting? 

What are you trying to do on the app when the error comes up? 

What iOS are the devices using?

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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hamm
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Re: tv anywhere

Error v1001 comes up when I open app and try and use that’s what I get my devices
Are I phone 8plus and I pad air2 been reported to virgin they claim trying to find out why
It’s been two weeks now
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Re: tv anywhere

Hi hamm, 

 

Sorry to hear you're having trouble with this too.

 

I've located your account and re-synced your subscriptions which has been know to help with this error.

 

Also, to give this the best chance of working, I'd like you to follow these steps for uninstalling/ reinstalling the app (I've already added a device change for this).

 

First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon
 
Josh
 


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