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minty359
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tv anywhere

hi 

 have the new v6 box  but when i tried to watch tv anywhere while i was out keep getting message" saying 'check dvr connection your box may be switched off or gone into eco low power mode' and wouldn't allow me to stream any channels.

i know the box is not set to eco mode . and get same response on tablet or  ipad both are registered so why why cannot i watch tv streams on either device?.

but it works when i at home???????????

my itvhub apps and bbc Iplayer and all4 apps work ok

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Forum Team
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Re: tv anywhere

Hi minty359, 

 

Thanks for your post and welcome to the forums. It;s really great having you on board with us in the Community Smiley Happy


Apologies to hear you are having an issue playing content via your devices when you're not at home. 

 

Usually this message will only come up if the box is being switched off or going in to eco mode. 

 

Check the settings by following these steps: 

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Devices
  5. Select Power Saving Settings

Try selecting Always On and save the settings. Next time you go out, check the app again to see if this helps. 

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

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minty359
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Re: tv anywhere

hi 

  thanks for your reply

                                          have done  everything on the list list but this problem was exactly the same on my v box before i upgraded

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