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butcher30
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tv anywhere not working on s6edge

so downloaded virgin tv anywhere on my Samsung galaxy s6 edge and login and select my TiVo box and then all that happens is saying reconnecting and wont let me register my device or click on anything

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Re: tv anywhere not working on s6edge

Hi butcher30,

 

Thanks for your post and apologies to hear you are having an issue getting your S6 device to work with TV Anywhere. 

 

When you are trying to connect, are you connected to wireless or 3G / 4G?

Do you have an active VPN network on your connection?

What OS is your device running?

 

Make sure you also have the latest version of the app by deleting it and then reinstalling from the playstore. 

 

Let me know how things go. 

 

Thanks,

Kath_F
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butcher30
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Re: tv anywhere not working on s6edge

tried on 4g and will load but cant watch any think as need wifi . when try wifi just says reconnecting and havnt got ant think under vpn network on phone its running 5.1.1 and done reinstall and delete bout 6 times now
cheers
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Re: tv anywhere not working on s6edge

Hi butcher30,

 

Thanks for coming back to me on this and apologies my suggestions didn't work. 

 

The only other thing I can think of now is to do a factory reset. By doing this you will lose everything on the device so make sure you perform a back up of anything you wish to keep. 

 

Let me know if this helps things. 

 

Thanks,

Kath_F
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jacobelsey95
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Re: tv anywhere not working on s6edge

Before i re registered my phone i did a factory reset and still the reconnecting error, i think there needs to be an update for specific devices
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Re: tv anywhere not working on s6edge

Hi butcher30, 

 

I've just seen a tip shared by another user who was having the same issue. 

 

Can you do the following: 

 

Turn of wifi calling: Go to Phone > More > Settings then scroll down and untick Wi-Fi Calling.
 
Try TV Anywhere again. Has this made any difference?
 
Let me know.
 
Thanks,
Kath_F
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jacobelsey95
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Re: tv anywhere not working on s6edge

This is a fix however in my home i have poor signal so i need to use this constantly
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Re: tv anywhere not working on s6edge

Hi jacobelsey95, 

 

Thanks for coming back and letting us know that this works for you Smiley Happy 

 

We are still investigating a permanent fix for this however in the meantime, every time you want to use TV Anywhere un-tick the box and once you're done enable the wifi calling again. 

 

It's not a perfect solution although it will allow you to make the most of TV Anywhere Smiley Happy

 

Thanks,

Kath_F
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jacobelsey95
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Message 9 of 9
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Re: tv anywhere not working on s6edge

Thanks, can you please update me when the permanent solution is found
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