Just tried to use TV Anywhere app to watch catch up and it says the device I am using is not one of the registered device. It shows 2 device names and my laptop is one of them. What is going off with Virgin just lately.
Re: tv anywhere no longer recognises my device name
Thanks for your post and welcome to the forums. It's great having a new face here even though the circumstances are less than great. We are aware of this issue.
Just to give you an update, the teams have been working on this and we hope to have a resolution soon.
As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team.
I know this isn't the best solution but it is only a work around until we can get things back to normal for you.