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robinbeaver
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tv anywhere device registration problem

getting message 'device registration required' when device is registered

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Re: tv anywhere device registration problem

Hi robinbeaver, 

 

Thanks for your post and apologies for the issues you are having using TV Anywhere.

 

It'll help if we had some further information on this Smiley Happy

 

What device are you using? 

A mobile device or Laptop? 

What is the make and model?

 

When logging into anywhere.virginmedia.com > My Profile > Device Settings, is your device named here? 

It may be worth trying to delete the device and then re registering. 

 

Any luck? Let me know.

 

Thanks, 

Kath_F
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robinbeaver
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Re: tv anywhere device registration problem

Hi Kath

Its a samsung galaxy s 4 mobile, it is showing as a registered device as 1 of the 2 permitted. if i delete it then i will have to wait till may to register again and was hoping to use for my holiday in 10 days

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Re: tv anywhere device registration problem

Hi robinbeaver, 

 

Thanks for coming back to me on this Smiley Happy

 

Looking at the account I can see there is one device change left. Please use this to register the device Smiley Happy

 

Just as a side note, are you going abroad on holiday or staying in the UK? TV Anywhere will only work when connected in the UK due to rights restrictions.

 

Let me know how you get on Smiley Happy

 

Thanks, 

Kath_F
Forum Team

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