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firstpeterfoure
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tv anywhere audio description.

Hello Virgin Media Community

tv anywhere app  on my kindle fire hdx7 is now playing audio description ... there is no option to turn audio description on/off in the app  ... I do not use audio description on my tivo ... 

any ideas as to why this is happening and what I can do to fix it

Thankyou

Peter

 

 

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Superuser
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Message 2 of 29
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Re: tv anywhere audio description.

Tap the screen so the title info comes up. There should be icons for subtitles and AD at the top.

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firstpeterfoure
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Re: tv anywhere audio description.

Hello MenMcr

Thankyou for your response to my request for help

Tapping the screen on my Kindle (3rd Gen) Fire (OS4.5.5.2) HDX7 , displays  - title ( eg Elementary )  - channel number ( eg 112 ) - channel name (eg skyliving) - information icon .. which when tapped displays day and start time of program playing ( eg Fri 19:00 )

There are no icons for subtitles and AD anywhere on the screen

I have looked at several other channels - no icons for subtitles and AD

TV Anywhere App is the latest version available from Amazon UK 

Prior to recent app update audio was ok- no AD

Further suggestions/advice would be greatly appreciated

Peter

 

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Superuser
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Message 4 of 29
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Re: tv anywhere audio description.

It seems to me that those options are only available on larger screens. I don't see them on my android phone or my Samsung 7 inch tablet.

Can @BenMcr confirm if this is the case.
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Graham
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Superuser
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Message 5 of 29
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Re: tv anywhere audio description.

I can see the option on my S6 phone but for some reason I can't seem to upload a screenshot to the forum at the moment.

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Superuser
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Message 6 of 29
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Re: tv anywhere audio description.

The plot thickens. My Moto 4G play has a 5inch screen but doesn't show those options.
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Graham
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Superuser
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Message 7 of 29
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Re: tv anywhere audio description.

Right here we go. Top right for the options

IMG_0002.JPG 

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Superuser
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Message 8 of 29
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Re: tv anywhere audio description.

Just checked that same channel and all i see is the i in the circle. Not the other two options.
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Superuser
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Message 9 of 29
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Re: tv anywhere audio description.

How strange. The AD icon doesn't always appear (for instance doesn't show up on Comedy Central), but the subtitle one should whenever the channel has them.

Currently Drama is showing New Tricks and I can toggle subtitles on and off.

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firstpeterfoure
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Message 10 of 29
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Re: tv anywhere audio description.

Hello BenMcr

I also checked the same channel/program as your screenshot ... no icons for subtitles or AD on either of my Kindle Fire HDX7 devices

Any ideas as to why some devices display these icons and others do not ?

It is frustrating not to be able to turn AD off

Peter

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