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tv anywhere and bt sport app

hi, i am new to the forum so please be gentle. i have a android mobile but now the tv anywhere app will not work. it keeps flashing saying not connected.  also why does the bt sport app not work on android mobile. its asking for a username and password so when i use my virgin media details i am unable to sign in, thanks

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Re: tv anywhere and bt sport app

I have a Nexus 6p mobile running pure android marshmallow. It occurs when I open app and the app remembers my details then log s in. . The app has 2 boxes on top of each other and the app itself is unusable
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Re: tv anywhere and bt sport app

Virgin Media customers do not have access to the BT app. We access the BT Sports channels through the TV Anywhere app.

What are you trying to do on the TV Anywhere app when you get the not connected message?

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Re: tv anywhere and bt sport app

The tv anywhere app page loads then in a box it says box not found and on top of that box there's another saying reconnecting and its flashing. Is it possible to post a screen shot on here?
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Re: tv anywhere and bt sport app

Hi spx, 

 

Thanks for your post and welcome to the Community. 

 

Apologies to hear you are having an issue using the TV Anywhere app. 

 

In order for us to help you with this can you please come back to me with the answers to the questions I've asked below: 

 

What is the Make and Model of your device?

What is the OS it is running?

 

Is this box coming up before or after you enter your log in details?

 

Let me know Smiley Happy

 

Thanks,

Kath_F
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Message 5 of 19
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Re: tv anywhere and bt sport app

I have a Nexus 6p mobile running pure android marshmallow. It occurs when I open app and the app remembers my details then log s in. . The app has 2 boxes on top of each other and the app itself is unusable
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Re: tv anywhere and bt sport app

Hi spx, 

 

Thanks for coming back to us on this Smiley Happy

 

Are you by any chance able to send us a screenshot of what you're seeing? 

 

It may be worth deleting the app completely from the device and then re-downloading it. This will allow you to actually enter in your details fresh then as opposed to the app remembering them. 

 

Come back and let me know how it goes. 

 

Thanks,

Kath_F
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Re: tv anywhere and bt sport app

I can't see where I can attach a screenshot
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Re: tv anywhere and bt sport app

Screenshot_20160808-173808.png

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Re: tv anywhere and bt sport app

Hi spx, 

 

Thanks for coming back to me with your screenshot Smiley Happy 

 

When trying to access TV Anywhere on a different mobile device do you get the same error? 

 

Also are you able to click on to the settings or does this reconnecting loop stop you from doing that?

 

Finally did you try deleting the app completely? Did this make any difference?

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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Re: tv anywhere and bt sport app

Yes I have uninstalled and installed the app numerous times. The problem seems to only happen when I am connected using WiFi but the app is unusable. When I am connected with my mobile data the problem disappears bit it's seems to be a waste of time because I can't view any channels