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fatboy123
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trying to register an ipad

When I get to the registration page and hit the registration button nothing happens

I have turned cookies on.

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Superuser
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Re: trying to register an ipad

The best way to register an iPad is to stream a channel in the iOS TV Anywhere app.

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fatboy123
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Re: trying to register an ipad

I tried this but when I get to the registration page and press the registration button nothing happens

 

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Forum Team
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Re: trying to register an ipad

Hi fatboy123,

 

Thanks for your post and welcome to the forums. It's great to have a new face in the crowd. 

 

I'm really sorry to hear you are having an issue registering the iPad. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings.
 
Make sure there is not a slot already taken up by the iPhone.
 
If there is remove the iPhone registration by clicking on the Delete button. 
Once you've done this, using the device you are trying to register, open up the TV Anywhere app and log in. Try to stream Channel 4 and this should then prompt you to register the device. Follow the prompts on the app and this will register the device for you and streaming will then commence Smiley Happy
 
If there isn't already a slot taken up by the iPhone then delete the app from the phone and re-download it. Try again to register the device using the method above. 
 
Let me know how things go.
Kath_F
Forum Team

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