There is a separate section under My Profile for Sky Movies and Sky Sports - have you checked to see what, if any devices are showing as registered?
If you iPhone and iPad are not showing then delete what is and go back to the app and try to view again. The device should then register.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.