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patrickcairns7
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sky sports player error

Hi 

Anytime i sign into sky sports with my virgin account i get an error message that says 'apologies, this item has been interrupted due to an error' i refresh the page and still get the same error. any ideas? 

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Re: sky sports player error

Hi patrickcairns7, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

In order to help you with things, I will need a little more information from you. 

 

Can you let me know the following:

 

What browser are you using?

What version is this?

The PC / Laptop you're using, what OS is it running?

Do you get the same issue on another device? 

 

Come back and let me know so I can help further. 

 

Thanks,

Kath_F
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patrickcairns7
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Re: sky sports player error

Hi thanks for replying. 

I'm using Firefox updated to the most recent version on an hp envy 15 laptop running windows 10. I also get the same problem on my other laptop. thnaks

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Re: sky sports player error

Hi patrickcairns7, 

 

Thanks for coming back to me on this one Smiley Happy 

 

You're currently meeting all specifications so there isn't a reason why this shouldn't work for you Smiley Sad 

 

Make sure your Silverlight version is completely up to date too as Sky use this. 

 

When using TV Anywhere: anywhere.virginmedia.com, do you get the same issues or does streaming content play correctly? 

 

I have refreshed the registered device with Sky so try again to stream and let me know how it goes. 

 

Thanks,

Kath_F
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