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tatttou
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sky sports/movies on computer

CAN WATCH ALL LIVE CHANNELS ON MY COMPUTER, EXCEPT SPORTS/MOVIES.KEEP GETTING MESSAGE ENABLE APPLICATION STORAGE.BOX TICKED ON SILVERLIGHT.

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Forum Team
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Re: sky sports/movies on computer

Hi tatttou, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you are having an issue watching the Sky channels on your PC. 

 

What OS are you using? 

What browser are you using?

 

Some users find it beneficial to delete and then reinstall silverlight. 

 

On Windows PC's/Laptop's the Play ready folder is hidden and this is the folder that needs to be deleted. Can you make sure you un hide the folder first by completing the following: 
 
1.                Select Start.
2.                Select Computer.
3.                Select Organize and choose Folders and search options.
4.                Select the View tab.
5.                In the Advanced Settings list, choose Show hidden files and folders.
6.                Select OK.
 
To then delete the folder follow these steps: 
 
1.                Select Start Menu then Computer.
2.                Select primary hard drive, usually C:\.
3.                Select Program Data and then Microsoft.
4.                Right Click on PlayReady folder and select Delete.
5.                Empty the Trash folder / Recycle bin.
 
After doing this, please delete the browser history, cache and cookies so we can start completely from scratch. Go back to the Sky Movies/Sky Sports site and try and stream a channel. 
 
It will advise there is no Silverlight installed and that you will need to install to play the content. Follow the steps to install Silverlight and then try again to play the content. 
 
Keep me posted on how you get on. 
 
Thanks, 
Kath_F
Forum Team

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