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nikrud
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sky sports live

I am on PC with windows 10,  using  Mozilla Firefox, I have enabled Silverlight but cannot access Sky Sports live channels, although I can play Sky Sports videos available. Can you help please ?

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nikrud
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Re: sky sports live

Terri_P       Thanks for your help, finally succeeded ( after a week away from it). I used Internet Explorer as suggested. Please thank Kath for her patience.

John D

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Re: sky sports live

Hi nikrud, 

 

Thanks for your post and welcome to the forums. It's lovely having a new face in the Community Smiley Happy 

 

I'm sorry to hear that you are having an issue watching the Live Sky Sports channels. Checking your account I can see these are active on your account. 

 

Currently I'm not seeing any registered devices for use with the Sky channels. When logging in to the Sky Sports website, make sure you are selecting the Virgin Media logo before signing in. 

 

Also double check that you are using your Primary VM account details. There are the details you use to sign in to My VM to check your bills Smiley Happy 

 

What error message are you getting when trying to watch a live channel? 

Are you able to view the channels live on your TiVo®?

 

Come back and let me know.

 

Thanks,

Kath_F
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nikrud
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Re: sky sports live

Kath_F, thanks for reply, to re-state, I an using correct passcodes, and I am accessing Sky Sports site, this enables me to play their pre-recorded sports videos  but not the live sports channels. Sport channels via TiVo through TV are fine. Thanks in anticipation.

 

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Re: sky sports live

appropo previous message no error code stated.
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Re: sky sports live

Hi nikrud, 

 

Thanks for coming back to me on this Smiley Happy

 

Checking again today, I'm still not seeing any devices registered for use with the Sky Sports website. Smiley Frustrated This tells me you aren't using your My Virgin Media details. 

 

Currently when you try to view a live channel, what happens? Can you post a screenshot? 

 

Are you able to watch the On Demand section via the Sky Sports website or are you doing this via TV Anywhere? 

 

Apologies for the questions. I'm just trying to understand what the issue is. 

 

Thanks,

Kath_F
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nikrud
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Re: sky sports live

Kath_F On my PC,I go into TV anywhere, sign in. Then go to TV listings,(from drop-box, all channels). Except for Sky Sports other channels I select , play ok.....I select a Sky Sports channel and get VM box (code 100) stating "click to go to Sky website". I click "sign in" on Sky website - select VM logo and use VM sign in, I now  have sign out option on Sky  page, i select Sky Sports 1, enable  silverlight, then blank section where live picture should appear,

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Re: sky sports live

unable to do "screen grab"

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Re: sky sports live

Hi nikrud, 

 

Thanks for coming back to me with this information. 

 

Rather than selecting the Sky channels via TV Anywhere, go directly to Sky Sports website. Try signing in that way to see if this makes any difference Smiley Happy

 

Come back and let me know.

 

Thanks,

Kath_F
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Message 9 of 22
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Re: sky sports live

Going direct via Sky Sports, does not enable live sports channels. I do notice Mozilla information advising "connection not secure ". Can I overcome this. Thanks in anticipation.
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Message 10 of 22
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Re: sky sports live

Hi nikrud,

 

Thanks for completing all of these checks for us.

 

Do you have any updates available for Silverlight or Firefox?

 

Many thanks,

 

Nat_J


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