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jcattell
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sky sports app on android will not log in

I have downloaded the sky sports app on my Samsung galaxy tab 3. When I try to view sky sports it gives me a login page. I select the Virgin Media login and enter my user id and password. When I click on Sign in nothing happens. Any ideas?

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PaulG
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Re: sky sports app on android will not log in

Are you using the predictive text or auto complete option on the device to enter your username/email address? if so check that it isn't adding a space at the end of the email address automatically. Some Android devices do this without you realising, which will prevent the log in working properly.

Works for VM. Posts are my own opinion.

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Re: sky sports app on android will not log in

Hi jcattell, 

 

Thanks for your post and apologies you're having an issue trying to sign in to use the Sky Sports app. 

 

This isn't what we like to hear and i'll be happy to look into things for you. 

 

What OS is your Tab 3 currently running?

Does the app look like it's loading at all or does it just sort of hang there on the same page?

Have you tried Movies? Do you get the same issue?

Does TV Anywhere work for you?

 

Let me know so we can look into things. 

 

Thanks,

Kath_F
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jcattell
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Re: sky sports app on android will not log in

Thanks for helping me on this

 

Android 4.4.2

 

I get to the Sign In page and I touch the button which says sign in with Virgin Media. This brings up a Virgin Media Sign In page. I enter the email address of my primary Virgin login address and password. When I press Sign In absolutely nothing happens. No error code or anything

 

I do not know what you mean when you say have I tried movies. This is the Sky Sports App so there are no movies.

 

TV Anywhere works for me up to a point. I can look at the TV guide and I can link to my TIVO and set recordings etc. The one thing I cannot do is live streaming

 

Thanks

 

John Cattell

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Re: sky sports app on android will not log in

Hi John, 

 

Thanks for sticking with me on this one. It's certainly a head scratcher. 

 

As nothing happens at all, it's suggesting that it's not recognising the sign in button is being pressed. 

 

Does deleting the app and re-installing it from the Playstore make any difference?

 

If you have Sky Movies on your package, download the Sky Movies app and see if you get the same issues. 

 

What is the Model of your Samsung 3 Tab? 

 

Let me know.

 

Thanks, 

Kath_F
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jcattell
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Re: sky sports app on android will not log in

Sorry I was so slow to respond. I had an email the first time you posted so I had expected another.

 

OK, I tried reloading the app but no difference. I tried the Sky Movies app and I get exactly the same thing there.

The other links on the sign in page work, like missing password.

 

The model number is GT-P5220

 

Regards

 

John Cattell

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PaulG
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Re: sky sports app on android will not log in

Are you using the predictive text or auto complete option on the device to enter your username/email address? if so check that it isn't adding a space at the end of the email address automatically. Some Android devices do this without you realising, which will prevent the log in working properly.

Works for VM. Posts are my own opinion.
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jcattell
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Re: sky sports app on android will not log in

Brilliant! That fixed it. many thanks

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Re: sky sports app on android will not log in

Hi jcattell, 

 

Thanks for coming back and letting us know things are resolved for you. 

 

This is usually the first thing I ask so no idea why I didn't pick it up. Must have still been asleep Smiley Wink

 

Kudos to PaulG Smiley Happy

 

If you have any further issues please pop back here and let us know.

 

Take care, 

Kath_F
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