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pagn22
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sky sports app error code 1020

Hi there every time I try to use the sky sports app to watch sky sports on the go it shows error code 1020, I have deleted the app and reinstalled it several times, sadly to no avail as it still crashes with the same 1020 error, does anyone have any ideas what I can do.

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Re: sky sports app error code 1020

Hi pagn22

Thanks for posting on the community.

Sorry to read that you're having issues with Sky Sports.

Is the app your downloading Sky Sports or Sky Go? Sky Sports will work for Virgin Media customers whereas Sky Go is for Sky customers.

I can see from your account, there is a device that is already registered for Sky apps. Is this the device in question you're having the issue with?

Hope to hear from you soon

Sam


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pagn22
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Re: sky sports app error code 1020

Hi Sam, the app I am having trouble with is the 'Sky Sports' app.   The device I am having problems with is not the one registered it is for an iPhone 6 Plus, the app will not allow me to watch Sky Sports on it, thus not allowing it to register. 

Thank you for you help

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Re: sky sports app error code 1020

Hi pagn22

Thanks for the reply.

At which point on the app do you see this error code? 

Does the app open?

Will it accept your username and password?

Speak soon
Sam


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pagn22
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Re: sky sports app error code 1020

Hi Sam,

the app does open and allow me to sign in.   The error occurs after I choose watch from the menu, and the click on the Sky Sports Channel that I wish to view.

Many thanks

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Re: sky sports app error code 1020

Hi pagn22

Do you get this error message if you try to stream a channel on Sky Movies?

Does this happen on the other device you have registered?

On the iPhone is it running iOS 7 or higher?

Speak soon
Sam


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pagn22
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Re: sky sports app error code 1020

Hi Sam, I am running the latest version of IOS, and the app works fine on the other registered device which is an iPad, it is on the iPhone that is having this issue. I have just downloaded the Sky Movies app and that appears to be working fine.

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Re: sky sports app error code 1020

Hi pagn22,

 

Thanks for coming back to us on this Smiley Happy 

 

As Sky Movies is working, this rules out the issue being an account issue. It also means the device will now be registered as Sky Movies and Sky Sports run off the same platform. 

 

Make sure you are selecting the Virgin Media logo before logging in to the Sky Sports App. 

 

Are there any updates within the App Store for the Sky Sports app? 

 

Let us know.

 

Thanks,

Kath_F
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pagn22
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Re: sky sports app error code 1020

Hi there Kath,

I am signing in using the Virgin Media login screen.   I also do have the latest version of the Sky Sports app, which I have also deleted and reinstalled several times.

Many thanks.

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Re: sky sports app error code 1020

Hi pagn22,

 

Thanks for coming back to us on this. 

 

I'm afraid at this point then I am totally at a loss Smiley Sad 

 

I have no other advice or diagnostics to give you. 

 

It may be worth having a look on the Sky Forums to see if there is anything there about one of the apps working and the other not. 

 

You can also try speaking to our team on 150 / 0345 454 1111 to see if they have any other ideas.

 

Let me know how you get on. 

 

Thanks,

Kath_F
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