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kathryn25
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sky sports android app

I am unable to watch live sport channels through my sky sports app yet o have the full sky package. Please help

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Re: sky sports android app

Hi kathryn25,

 

Thanks for your post and welcome to the forums. It's great to see a new face in the crowd Smiley Happy

 

In order to help you resolve things, we will need a little more information. 

 

What is the make and model of your device?
What OS is the device running?
Have you used the app on this or any other devices previously?
What error message are you getting?
What action are you trying to perform when you get this error message?
 
Let me know so we can help you Smiley Happy
 
Thanks,
 
Kath_F
Forum Team

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Message 2 of 5
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Helpful Answer

Re: sky sports android app

Hi kathryn25,

 

Thanks for your post and welcome to the forums. It's great to see a new face in the crowd Smiley Happy

 

In order to help you resolve things, we will need a little more information. 

 

What is the make and model of your device?
What OS is the device running?
Have you used the app on this or any other devices previously?
What error message are you getting?
What action are you trying to perform when you get this error message?
 
Let me know so we can help you Smiley Happy
 
Thanks,
 
Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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kathryn25
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Re: sky sports android app

I'm not getting any error message. The app is working but all the sky sports channels except the news channel are greyed out meaning I don't have a subscription to these channels but I do, I have the full sky sports package including Hd. The phone I am using as a samsung galaxy s5 and yes it's the same device that I was using last year with the same app. My partner is also having the same problem yet both are phones are registered with you for this app.
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kathryn25
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Re: sky sports android app

Just opened my app and all now seems to be working fine. Thank you for your help
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Re: sky sports android app

Hi kathryn25,

 

Thanks for coming back and letting us know things are working for you. 

 

If you have any further issues you know where to find me. 
 
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
 
Take care. 
 
Kath_F
Forum Team

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