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Johnmca67
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sky movies

ok so my ipad and iphone are both up to date with the ios yet i still cant get sky movies to work??? sky sports app works fine but when i open movies app and press watch it closes the app!!! been having this issue for ages and gave up trying, but as im going away for a few days just thought it would be nice to have the option to watch a movie........if only!! HELP PLEASE

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lincsguy
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Message 2 of 11
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Re: sky movies

Just a thought have you tried deleting the App and reinstalling the Sky Cinema App from the App Store? 

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Johnmca67
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Message 3 of 11
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Re: sky movies

Yes done that a couple of times still no joy 😡

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Re: sky movies

Hi Johnmca67,

 

I'm sorry to hear about the issue with the Sky Movies application.

 

Thanks for the checks you've already completed.

 

The next step would be to delete your registered devices for Sky services via My Virgin Media.

 

You can manage the devices you have registered for use with the Sky platform by going to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports. 

 

Once you have done this, start from scratch and delete/add the application once again and sign in to see if after re-registering your devices the issue is resolved.

 

Let me know how you get on with this,

 

Nat_J

 


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Johnmca67
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Message 5 of 11
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Re: sky movies

Still crashes!!!

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Message 6 of 11
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Re: sky movies

Hi Johnmca67,

 

Sorry to hear that this hasn't worked for you and that the app is still crashing. Smiley Sad

 

I've managed to locate your account and added a further device change on there for you.

 

I can see that since posting yesterday you've amended the device in there. Thanks for completing these checks.

 

Are you still receiving the same issue?

 

Would be great to get an update as if it's still playing up, I will delve a little deeper into this for you.

 

Hope to hear back from you soon,

 

Nat_J


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Johnmca67
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Message 7 of 11
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Re: sky movies

Tried everything and it still crashes. Looks like it won't ever work even the same on iPhone 6. I give up 😤

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Re: sky movies

Hi again Johnmca67,

 

Thanks for your quick response regarding this.

 

I'm so sorry to hear that it's still giving you bother.

 

I'm as baffled as you are as to why this is still happening for both devices.

 

I've re-synced the packages and refreshed your device list once more.

 

Could you please follow this action by deleting the application from both devices and then reboot them.

 

Once this has been completed, re-download the app once more on to the iPad/iPhone and try signing in again using your primary email address.

 

Let me know how you get on with this.

 

Hopefully, we shall finally get to the bottom of it all!

 

Thanks again,

 

Nat_J

 

 

 


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Johnmca67
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Message 9 of 11
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Re: sky movies

Deleted rebooted reinstalled and still crashes

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Johnmca67
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Message 10 of 11
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Re: sky movies

Annoying thing is it will let me watch a trailer but as soon as I click to watch movie whoosh it's closed the app

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