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atys09959
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sky device error

I tried to watch sky sports on my ipad but it said I have reached my limit of devices.

I only use my phone so it must be a mistake.

when I looked at my devices both slots were taken up by my iPhone!!!

when I deleted one my son's laptop appeared???

I deleted that and now it says I have no devices left this month!!

please reset the system please, this is not my fault.

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Re: sky device error

Hi atys09959,

 

Thanks for your post and apologies for the issues you have had getting your device working with the Sky apps. 

 

I have totally reset the Sky platform for you now so you have no devices registered and 1 change to use. 

 

If you try streaming from whatever device you want to use the Sky apps with, it will be automatically registered. 

 

As the Sky and TV Anywhere platforms are different, no changes have been made to your devices for TV Anywhere. The Iphone is still registered. 

 

Let us know how things go. 

 

Thanks,

Kath_F
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Re: sky device error

Hi atys09959,

 

Thanks for your post and apologies for the issues you have had getting your device working with the Sky apps. 

 

I have totally reset the Sky platform for you now so you have no devices registered and 1 change to use. 

 

If you try streaming from whatever device you want to use the Sky apps with, it will be automatically registered. 

 

As the Sky and TV Anywhere platforms are different, no changes have been made to your devices for TV Anywhere. The Iphone is still registered. 

 

Let us know how things go. 

 

Thanks,

Kath_F
Forum Team

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atys09959
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Re: sky device error

Thanks,
All working now Smiley Happy
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Re: sky device error

That's great news atys09959 Smiley Happy

 

If you have any further issues going forward, you know where to find us. 

 

Thanks,

Kath_F
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wizza1405
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Re: sky device error

Kath,

Please could you do the same for me - I left you a PM for login details...

Thanks.

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atys09959
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Re: sky device error

Its happened again!!

Tried to watch darts on my phone, it said no more devices available. My phone was registered and working fine a few days earlier!!!

checked status of registered devices and my phone was still there!

I deleted both phone and ipad to try and get it working but no joy.

Please help..

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Re: sky device error

Hi atys09959, 

 

Thanks for coming back to us on this and apologies this is happening again Smiley Sad

 

Have you made any changes at all to the device like updating the software or updating the apps?

 

I can see you have no devices registered now so delete the Sky apps and then re download Sports again. Attempt streaming and let me know what happens. 

 

Speak soon,

Kath_F
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atys09959
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Re: sky device error

Hi Kath_F

Thanks a lot, yes that has worked.

I can now watch on my phone again!

Thanks again,

Best regards,

Andy

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