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registering a new deice problem

Hi all,

I wanted to add a new device to my tv app anywhere, i did this but it was saying device not recognized i removed the device to try again, now i have one device the kindle (which is my partners) registered and one available slot but it will not let me add it until next month, i am away over Christmas and really could do with access could i be cheeky and ask for the counter to be reset on the available slot.

Kind Regards

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Re: registering a new deice problem

Hi Cardcut, 

 

Thanks for your post and welcome to the Community. It's great having you on board with us.

 

I have gone in to the account and added a device change for you to add a second device. 

 

Once this is used up, you will need to wait until January to make any other changes. 

 

Let me know if you have any issues Smiley Happy

 

Thanks,

Kath_F
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Re: registering a new deice problem

Thank you very much Kath_F, i will try and add my device again and let you know, many thanks again.

 

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Re: registering a new deice problem

Device connected Smiley Happy , cannot thank you enough for this Kath_F.

Have a Merry Christmas and a happy New Year HeartHeart

 

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Re: registering a new deice problem

Hi Cardcut,  

 

Thanks for coming back to me on this Smiley Happy


Am really glad things have been resolved. If you have any further issues, pop back and let me know. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care and I wish you the same Smiley Happy 

Kath_F
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