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jacobelsey95
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reconnecting error tv anywhere s6edge+

Trying to use tv anywhere on my device, however i keep getting the reconnecting error.
Can you please help me fix this?
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Re: reconnecting error tv anywhere s6edge+

Hi jacobelsey95,

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you are having an issue using your S6+ device. 

 

Can you come back to me with the following:

 

Do you have any VPN connections active?
Are you using the 2.4Ghz or 5Ghz network?
Does swapping it over to the other provide a work around?
 
Let me know.
 
Thanks,
Kath_F
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jacobelsey95
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Re: reconnecting error tv anywhere s6edge+

Hi I do not use a VPN and if i swap from 2.4 to 5 and vice versa it works for a few minutes only, can you please help me with this its so frustrating?
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Re: reconnecting error tv anywhere s6edge+

Hi jacobelsey95, 

 

Thanks for coming back to me on this. 

 

I'm sorry the workaround didn't work for you. 

 

I'm really at odds here as to what could be wrong. 

 

As there seems to be a few people having this issue, I've collected your details and sent them over to the Development team to see if there is anything they are aware of with this. 

 

Once I hear back from the team I shall be in touch.

 

Apologies for the inconvenience. 

 

Thanks,

Kath_F
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Re: reconnecting error tv anywhere s6edge+

Hi Jacobelsey95,

 

I've just seen a tip shared by another user who was having the same issue. 

 

Can you do the following: 

 

Turn of wifi calling: Go to Phone > More > Settings then scroll down and untick Wi-Fi Calling.
 
Try TV Anywhere again. Has this made any difference?
 
Let me know.
 
Thanks,
Kath_F
Forum Team

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