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fatboy1
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"device limit reached" on my MacBook which is one of only 2 devices i have registered

when i try to watch

TV anywhere on my MacBook it says i have reached my device limit.

But the MacBook in question is one of only 2 devices i have registered.

Is it because i have recently updated my operating system and it thinks its another device?

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Forum Team
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Re: "device limit reached" on my MacBook which is one of only 2 devices i have registered

Hi fatboy1,

 

Welcome to the Community!

 

Sorry to hear you've had a bit of trouble with TV Anywhere.

 

As Crockret has said, re-registering the device should resolve the issue. I've added an extra device change on to your account to help you out with this.

 

Give me a shout if you get any more trouble!

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Crockret
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Re: "device limit reached" on my MacBook which is one of only 2 devices i have registered

Is it because i have recently updated my operating system and it thinks its another device?

exactly that. Just delete & re-register the device.

TV Anywhere device management: http://anywhere.virginmedia.com/settings/devices/

Sky Movies & Sports device management: http://anywhere.virginmedia.com/settings/devices/sky/

 

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Re: "device limit reached" on my MacBook which is one of only 2 devices i have registered

Hi fatboy1,

 

Welcome to the Community!

 

Sorry to hear you've had a bit of trouble with TV Anywhere.

 

As Crockret has said, re-registering the device should resolve the issue. I've added an extra device change on to your account to help you out with this.

 

Give me a shout if you get any more trouble!

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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fatboy1
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Re: "device limit reached" on my MacBook which is one of only 2 devices i have registered

Thanks - problem solved with the extra device change

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Forum Team (Retired) BenD_H
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Re: "device limit reached" on my MacBook which is one of only 2 devices i have registered

Hey Fatboy1,

 

That is awesome news to read that it have been resolved. Whenever you get any issues on the TV Anywhere, pelase come back to us, we know everything there is to know and we'll be here to help if you need anything. 

 

Just to add, did you know you can use the TV Anywhere in Away Mode? Be sure to check it out.

 

All the best.

Ben


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