Menu
Reply
  • 4
  • 0
  • 0
hawkoftheeye
Joining in
5,433 Views
Message 1 of 46
Flag for a moderator

"Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi,

 

I have an issue with accessing the Sky Sports app following upgrading my iPad to IOS 8.

 

In order to free up enough space to install the update, I had to factory reset my iPad. When it was upgraded the app did not recognise my device as being a registered device and said that I had reached my registered device limit. I went to the “device management” screen via my Virginmedia portal, deleted the ‘old’ iPad and re-registered the ‘new’ iPad, using my one device change this month in the process. When I logged back into the app, it did not recognise the device and still said that I had reached the limit of registered devices.

 

I cannot make another change to my registered devices until next month, and I do not see why I should need to as the device is registered.

 

I have already spoken to Sky customer services who say that the issue lies with Virginmedia.

 

Any suggestions would be gratefully received...

0 Kudos
Reply

Helpful Answers
  • 20.96K
  • 770
  • 1.56K
Forum Team
Forum Team
7,696 Views
Message 4 of 46
Flag for a moderator
Helpful Answer

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi hawkoftheeye, 

 

The Sky apps as slightly different so it looks as though you deleted it from the TV Anywhere and not the Sky. As they are not completely linked, you need to remove the device from both platforms. 

 

I have removed the device from this end so if you try streaming now it should re register the iPad for you. 

 

Let me know how it goes Smiley Happy 

 

Thanks, 

 

 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




All Replies
  • 67
  • 2
  • 20
dpjohnston
Dialled in
5,426 Views
Message 2 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

I had a similar problem with Tv Anywhere last time I got an Android update on my Nexus 7 :

 

http://community.virginmedia.com/t5/TV-Anywhere/Device-Change-Limit/m-p/2336963

 

As you can see from the half a response I got it would appear that they are not prepared to make any changes to number of device changes per month under any circumstances so unfortunately you will need to wait until 1st Oct as I assume that this rule applies to devices for Sky Apps through Virgin as well.

0 Kudos
Reply
  • 4
  • 0
  • 0
hawkoftheeye
Joining in
5,421 Views
Message 3 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi,

 

Thanks for your reply.

 

That is fair enough, but as I used my device change in order to re-register my device I don't see that waiting until 1st October and changing the device again will necessarily solve my problem. The device I want to use is correctly registered, it's just the app does not accept it.

0 Kudos
Reply
  • 20.96K
  • 770
  • 1.56K
Forum Team
Forum Team
7,697 Views
Message 4 of 46
Flag for a moderator
Helpful Answer

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi hawkoftheeye, 

 

The Sky apps as slightly different so it looks as though you deleted it from the TV Anywhere and not the Sky. As they are not completely linked, you need to remove the device from both platforms. 

 

I have removed the device from this end so if you try streaming now it should re register the iPad for you. 

 

Let me know how it goes Smiley Happy 

 

Thanks, 

 

 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 4
  • 0
  • 0
hawkoftheeye
Joining in
5,376 Views
Message 5 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi Kath,

 

Thanks a lot for your post.

 

When I finish work I will give it a go.

 

Thanks a lot for your help!

 

Richard

0 Kudos
Reply
  • 4
  • 0
  • 0
hawkoftheeye
Joining in
5,368 Views
Message 6 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi Kath,

 

Just tried it again and it works a treat!

 

Thank you very much for your help.

 

Richard

0 Kudos
Reply
  • 3
  • 0
  • 0
neilman
Joining in
5,333 Views
Message 7 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi Kath

How do I deregister my phone from the sky platform?

neil

 

0 Kudos
Reply
  • 20.96K
  • 770
  • 1.56K
Forum Team
Forum Team
5,325 Views
Message 8 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi hawkoftheeye, 

 

Thanks for confirming all is now resolved for you Smiley Happy 

 

If you need any further help then just let us know and we'll be more than happy to help Smiley Happy

 

Neilamn, 

 

I'm not actually 100% certain of the steps but will find out for you now. In the meantime, what device is it that you wish to remove and I can do this from this end Smiley Happy 

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 20.96K
  • 770
  • 1.56K
Forum Team
Forum Team
5,324 Views
Message 9 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

Hi neilman, 

 

I have just found out how to remove the device Smiley Happy

 

Log on to anywhere.virginmedia.com 

From there click on My Profile on the right hand side

Then select Sky Movies and Sky Sports

 

it will then allow you to rename or delete your device Smiley Happy 

 

Hope this helps. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 1
  • 0
  • 0
iaas1
Joining in
5,245 Views
Message 10 of 46
Flag for a moderator

Re: "Reached your limit" error on Sky Sports app following upgrade to iOS 8

I also have the same issue as hawkoftheeye had, mine on my iphone

I also removed the device in virgin tv anywhere and I notice that you say the device

also needs to be removed from the sky sports app, how do you remove from the app?

I have tried loggin out and deleting the sky app then re-installing to no avail.

 

I also noticed you reset something at "your end" do you need to do similar for my device ?

0 Kudos
Reply